Refund policy
Version 2 · Last updated [DATE]. How refunds work for website purchases.
- Bought on the website: ask within 7 days, before you use a quarter of the pack, for a full refund.
- We reply within 1 working day.
- The money goes back the way you paid.
1Bought on the website
IN SHORTBought on the website: ask within 7 days, before you use a quarter of the pack, for a full refund.
Papers marked Coming soon open as they are released. Each one stays open for your full access period from the day it opens. The normal refund rules apply to pre-sale packs. We do not promise release dates.
2How to ask
IN SHORTOpen your orders, pick the order and choose Ask for a refund.
Your access to that pack ends when the refund is made.
3How long it takes
IN SHORTWe reply within 1 working day.
The money goes back the way you paid, in the currency you paid in. Banks usually take 5 to 10 working days to show it.
1Bought on the website
IN SHORTBought on the website: ask within 7 days, before you use a quarter of the pack, for a full refund.
Papers marked Coming soon open as they are released. Each one stays open for your full access period from the day it opens. The normal refund rules apply to pre-sale packs. We do not promise release dates.
2How to ask
IN SHORTOpen your orders, pick the order and choose Ask for a refund.
Your access to that pack ends when the refund is made.
3How long it takes
IN SHORTWe reply within 1 working day.
The money goes back the way you paid, in the currency you paid in. Banks usually take 5 to 10 working days to show it.